Why 168,149 Valentine’s day text messages arrived in November

Aurich Lawson / Getty Did you get a Valentine’s Day text message on November 7? If so, you can blame a company called Syniverse, which provides text-messaging services to major mobile carriers. Syniverse helps deliver text messages via its intercarrier messaging service and boasts that it is “Connected to more than 300 operators” and processes 600
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AT&T is adding $10 to the monthly bills of customers with certain grandfathered mobile-data plans and not letting them switch back to their older packages. AT&T is pitching the change as a “bonus” because it’s also adding 15GB to the customers’ monthly data allotments. “Enjoy more data,” AT&T says in a support document. “Starting with your
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Enlarge / An AT&T sign outside a company office in New York City. AT&T kept charging DirecTV customers for a sports channel that was blacked out for two months and is only giving customers refunds when they complain to the company. AT&T’s customer service in this case is falling short of the standard set by
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DirecTV and Comcast are being investigated by Colorado Attorney General Phil Weiser, who objects to the TV providers continuing to charge regional sports network (RSN) fees despite not providing one of the major regional sports networks. While Comcast is giving customers partial bill credits, DirecTV apparently hasn’t done so. Weiser sent letters to the AT&T-owned DirecTV and
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Enlarge / An AT&T store in Washington, DC, on April 21, 2015. Getty Images | Bloomberg AT&T yesterday announced three new “unlimited” data plans. Keeping track of all the different limits on AT&T’s unlimited mobile plans is just as difficult as ever, but there’s some good news for customers who use lots of smartphone data.
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Enlarge / An AT&T repair truck. AT&T is planning to spend just $20 billion on capital investment in 2020, down from $23 billion this year. AT&T announced the $20 billion forecast for 2020 Monday in its quarterly earnings. A year ago, AT&T said it would spend $23 billion on gross capital investment in 2019. (These
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Enlarge / An AT&T store in Chicago. AT&T lost more than 1.3 million TV customers in Q3 2019 as its nosedive in both the traditional pay-TV and online-streaming markets continued. AT&T today reported a net loss of 1,163,000 customers in the premium TV category, which includes DirecTV satellite and U-verse wireline TV services. That number is
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AT&T is rolling out another batch of price increases for AT&T TV Now, the online streaming service formerly known as DirecTV Now. The AT&T TV Now “Plus” package that contains 45 channels and costs $50 a month will rise to $65, AT&T told Ars. Customers on some other plans will get a $10 increase, AT&T
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Enlarge / An AT&T store in Chicago. AT&T charged customers in Portland, Oregon for a corporate tax that AT&T doesn’t actually have to pay. AT&T has agreed to provide refunds to customers who were wrongly charged the tax over the past few months, but it’s facing a lawsuit that seeks additional payments of at least
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Getty Images | Aurich Telecom companies like AT&T love creating new fees to tack on customer bills, and they really love raising those fees after customers sign contracts that are supposed to lock in a consistent price. It’s a win-win for the company, but not the customer: AT&T gets to advertise a lower price than
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